Privacy Policy

Renomikka is an online store operating from Auckland, New Zealand, serving customers in the United States and Europe. This policy explains what personal information we handle when you visit renomikka.shop or place an order, why we handle it, and what choices you have.

Information We Collect

When you interact with our store, we may collect the following categories of information:

Details you provide directly. This includes your name, email address, phone number, billing and shipping addresses, order contents, and any messages you send us through customer support or contact forms.

Transaction records. When you place an order, we receive information about the items purchased, the total amount, payment status, shipping details, and order history. Payment card numbers and full payment credentials are processed by our payment provider and are not stored on our own systems.

Automatically collected data. When you browse our site, we may receive your IP address, browser type, device information, referring pages, and interaction data such as pages viewed, searches performed, and cart activity. This information helps us understand how the store is used and maintain security.

Why We Use Your Information

We process personal data for purposes that fall into two broad categories:

Essential operations. Fulfilling your order, processing payment, arranging delivery, providing customer support, handling returns and refunds, and protecting against fraud or abuse.

Store improvement and optional communications. Analyzing site performance, improving the shopping experience, and sending marketing content if you have opted in. You can withdraw from marketing communications at any time.

Who We Share Information With

We share personal information only to the extent necessary for the purposes described above. This may include:

Shopify, which powers our online store and processes transactions on our behalf.
Payment processors that handle the technical execution of your payment.
Shipping and logistics providers who deliver your order.
Customer support tools used to respond to your inquiries.

We may also disclose information where required by law, to protect our legal rights, or in connection with a business transfer. We do not sell your personal information.

Shopify processes consumer personal information under its own privacy terms. You can learn more at Shopify Consumer Privacy Policy.

Cookies and Tracking Technologies

Our store uses cookies and similar technologies to keep the site functioning, remember your preferences, understand usage patterns, and support marketing where appropriate.

Cookies generally fall into these categories: those strictly necessary for core functions like cart management and checkout, preference cookies, analytics cookies, and marketing cookies. Not all categories are necessarily active on this store.

You can manage non-essential cookies through the cookie banner or privacy preference controls presented on our site. You may also adjust your browser settings, though disabling necessary cookies can affect your ability to add items to your cart, log in, or complete a purchase.

For general information about how Shopify uses cookies, see Shopify Cookie Policy. This link describes Shopify's platform-level cookie practices and does not replace disclosure of any additional tools or pixels installed by this store.

How Long We Keep Your Information

We retain personal data only as long as needed to fulfill the purposes for which it was collected, maintain necessary business records, resolve disputes, and comply with applicable legal obligations. Specific retention periods may vary depending on the type of data and the jurisdiction in which you reside.

Security

We take reasonable technical and organizational measures appropriate to the sensitivity of the data and the risks involved, and we require our service providers to handle information responsibly. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute protection against unauthorized access.

Your Choices and Rights

Depending on where you live, you may have rights under applicable law to access, correct, delete, or obtain a copy of your personal information, to object to or restrict certain processing, or to withdraw consent. If you wish to exercise any such right, contact us using the email below. We may need to verify your identity before fulfilling a request.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us directly.

Children's Information

Renomikka is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can address the matter.